This company saved our floor!! John from A Step Above came out the day I called in tears and said he would be able help. We had had another company install and finish the floors and were not pleased. A Step Above Flooring took out a lot of poorly installed floorboard and re-sanded 800 sq.ft to a beautiful finish and then applied the Rubio Monocoat oil. Our floors look amazing. They sanded for two full days with dustless sander. We still have the a few minor places that are eye sores but we would have to rip out a lot of floor and we have exceeded our floor budget with the first company. Always choose the pros first! John and Rick Sr and Rick Jr know their craft.
We had a leaking refrigerator which pooled under our kitchen closet and floor and buckled some of our wood floor. They removed the old flooring and replaced it with an amazing hand finished floor. We were looking to get a pre-finished floor but couldn't find what we wanted. They ordered, installed and finished the floor and it is amazing. The entire staff was professional and went out of their way to make sure the floor was perfect. Their craftsmen were beyond hard working and I felt very confident throughout that it would be done right and it was. I had to stay out of the house for a few days and when I walked in I said "wow" as soon as I saw it.
Fantastic experience. Originally referred, then vetted via Angie's list. I interacted primarily with John and Rick, both were exceptional. My wife interacted with Marty, same experience. We needed work on short time frames with lots of quotes and changing options. John and Denise got it all done. Great experience. We just moved to Cincinnati, this will be our floor company.
They added two rooms of hardwood to the existing flooring. They inter-leafed the existing flooring into the the new and did a wondeful job. They then refinished all the flooring. It looks great and they did an excellent job. Intend to use them again for some more hardwood flooring and some carpet work. Again, they did an excellent job
Marty and the Crew at A Step Above Flooring were recommended to me from my realtor after I bought my house and discovered that I needed new carpet. I met with Marty and Denise in their showroom to pick out samples. They didn't have exactly what I was looking for in the showroom, but worked diligently to meet my needs. They were able to find EXACTLY what I wanted and at a price I was comfortable paying. The install crew showed up on time and did a great job with removal of the old carpet and installing the new. I could not have been happier with the service I received all the way from the owner (Marty) to the girls in the showroom and the installers. Very professional and provided a positive experience for my first time buying flooring. I will definitly use them again when I have any other flooring needs
A Step Above Flooring placed engineered hardwood in our walk-out family room, office and bedroom which was about 1100 square feet. Dean removed the ceramic tile which was located by the patio doors. Two separate areas of our rooms had uneven concrete which had to be leveled out prior to laying the hardwood floor. The bedroom was the worst. Dean removed our poplar trim prior to laying the hardwood floor in the bedroom. He also cut out the hardwood floor where the brick fireplace was located so that it looks like the fireplace is sitting on top of the floor. Dean also placed the final trim on top of the hardwood flooring. A Step Above Flooring is an excellent company overall. We went to their showroom and selected some samples to bring home. John came out and met with us to discuss what he recommended for our downstairs living space. We had also researched engineered flooring for about 2 years so it was great to see and hear John speak to these products and answer all of our questions. We selected our flooring - Mirage Engineered Red Oak and scheduled a date for installation. Once the carpet was pulled up, John came back out to check on how level the floor was in these areas. John explained to us the uneven floors and what they would do to correct them prior to laying the floor. One of John's staff members did the prep work prior to Dean laying the floor. Dean made sure the uneven areas of the floor were level before laying the hardwood. We never came home to a mess. It was always cleaned up. We cannot say enough good things about them. They are very professional people and a joy to work with. We absolutely love our floor and we hope to have them back next year to place hardwood in our two bedrooms upstairs as well as recondition our current hardwood floors upstairs. We had a budget we wanted to stay within and our overall cost came in $1200 more than the estimate but that was due to the floor not being level in two different rooms. We spent a little more than our budget but it was well worth it.
I had carpet replaced in my entire house. The entire process was a great experience from the estimate, to the timely scheduling and the installation. Everything was top notch. I love the carpet. They also were very accommodating in moving my furniture as I could not do it myself. Left the place clean when they were done.
A Step Above once again exceeded our expectations! Our new office was opening and we had a tight time-table for the remodel and A Step Above stepped up to the challenge. Not only did they do a beautiful job installing carpet and laying tile in the baths, but artfully worked around the other trades (electricians, plumbers, drywallers, painters, etc) to met our deadline. We have no reservations recommending A Step Above for any job...big or small, residential or commercial...they are simply the best!
I have now used A Step Above for installation of carpet and wood floors in my home. Their expertise, professionalism, installation and communication is second to none. I would highly recommend them for any and all flooring needs.
I have had ASAF re-do the entire house with new carpet. They were very professional, clean, careful around the walls and baseboards and the installation was perfect! The price was great as we shopped around and did our homework. I would have them back if I ever need anything else for flooring.
I have had A Step Above Flooring replace carpet in two houses. They did a fabulous job! The installers are prompt, professional, and do great work. The flooring selection is outstanding, and their pricing is very competitive. I would highly recommend them!
A Step above installed hardwood for my whole house. Great service and installation. Courteous installers that really knew what they were doing. Could not be happier with my hardwood floors.
As a kitchen and bath designer, I have worked with this company on several projects with my clients. They have the best installers and always follow up with the most excellent customer service to make sure the project is completed with the highest standards. Their hardwood flooring expertise is beyond my expectations and they can match new to existing floors and make it look seamless.
Was very professional, punctual, reasonably priced, helped me make great color decisions. I wanted to go green and we found an excellent padding and carpet to fill the bill. The gentleman who installed it did a meticulous job laying the carpet perfectly, especially around corners.
Overall the work went very well. I was surprised to learn that he was going to sub-contract the work to another tile company. This was not a bad thing just surprising that we were not informed. The job went very well and the work was performed according to the contract. The sub-contractor was extremely professional and clearly were experts in their field.
The couple of minor concerns I had were:
The mark-up on the tile seemed a bit high compared to the retail price.
When we changed the tile for the power room we were charged for additional tile but when I asked for the extra original tile I was told that their was not enough. I expected to pay additional labor for the change but was surprised by the additional tile cost even though it was minor, especially without getting extra tile form the original bid
Some of the baseboards were impacted by a reduction of the height of the tile and fixing this was not in the bid (which was very detailed and excellent) but I feel that this should have been anticipated. I am very handy so I was able to fix this but was a bit of a pain.
These are very minor things. The floor looks awesome and my wife is happy
They were excellent. They are going to be coming out and repair our hardwoods as well. They are going to cut the rug down to size while they are out here. We picked out the carpet and they cut it down to the size I wanted and bound it. They brought it out and laid it. It was reasonably priced, more than buying nice throw rugs. They have put hardwood floors in our other house. To fix the hardwoods he will charge by the hour. One rug is 10 by 12 and the other one is 15 by 12 and I paid $900 for both rugs. It included the delivery, binding, and the felt pad underneath. It was the cheapest that I was able to find.
Amazingly well! We had a previous contractor who had attempted to install the flooring but ran out of materials and did a terrible job at best. The team from Step Above truly take their craft personally and make sure they provide true quality not just in their workmanship but also the products they carry (and do not carry). Highly recommend and will definitely use them again, true lifesavers!
A Step Above sanded and refinished our white oak hardwood floors (kitchen, dining, living, hallways, bathroom). It was about 1027 sq ft of space. They replaced all the shoe strips and installed wood flush mount heat vents. They also moved the larger pieces of furniture and had the toilet reset by a plumber.
The floors are absolutely beautiful and their work exceeded our expectations. I do not have a single complaint. The job took 5 days. The two gentlemen doing the work did an outstanding job. When my worrying got the best of me (is the stain color right, etc), they were kind and patient with me. I would most certainly recommend this company.
We had a hardwood floor installed in March and they installed floor and back splash in our kitchen in August. They do very good work and they are very responsive to any questions you have. They are not cheap but they are not too expensive; it’s really worth it for the quality.
They installed laminate in my 8' x 7' walk-in closet. From first phone call until I paid, it was just excellent all the way around. They will DEFINITELY be doing the hardwood on my second floor when the time comes! :-)
...we are extremely happy with the job your team did and the price for it. The house looks amazing and we went under contract in 8 hours. Having your new carpet was a big part of that. Thanks!